Event types and filters

This topic lists the types of events supported for the Event Notifications feature. For more information about the Event Notifications feature, see About event notifications.

Channel events

Channel Created

When a new channel is created for an application.

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application

JSON definition

{ "eventType": "channel.created", "filters": {} }

Channel Archived

When a channel is archived.

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application
Channel	channelId	No	Filter to one or more specific channels

JSON definition

{ "eventType": "channel.archived", "filters": { "channelId": ["channel1a2b3c4d"] } }

Customer events

Customer Created

When a new customer is created.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Expiration Status	expirationStatus	No	active, expiring_soon, perpetual

JSON definition

{ "eventType": "customer.created", "filters": { "licenseType": ["paid", "trial"] } }

Customer Updated

When a customer's details or license is updated.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application
Change Type	changeType	No	customer_name, license_type, expiration, channel, install_options, helm_email, entitlement

JSON definition

{ "eventType": "customer.updated", "filters": { "changeType": ["license_type", "expiration"] } }

Customer Archived

When a customer is archived.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "customer.archived", "filters": {} }

Customer Unarchived (Restored)

When a customer is restored from archived state.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "customer.unarchived", "filters": {} }

Customer License Expiring

Time-based warning of an upcoming license expiration.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application
Days Until Expiry	daysUntilExpiry	No	0, 1, 7, 14, 30, 60, 90

JSON definition

{ "eventType": "customer.license_expiring", "filters": { "daysUntilExpiry": ["7", "30"] } }

Pending Self-Service Signup

When someone signs up via the self-service portal (if enabled).

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application

JSON definition

{ "eventType": "customer.pending_signup", "filters": {} }

Enterprise Portal Invite Sent

When a vendor sends an Enterprise Portal invite to a user.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
Customer	customerId	No	Any customer for the selected application
License Type	licenseType	No	paid, trial, community, dev

JSON definition

{ "eventType": "customer.ep_invite_sent", "filters": {} }

Enterprise Portal Access Granted

When a user accesses the Enterprise Portal.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
Customer	customerId	No	Any customer for the selected application
Access Method	accessMethod	No	invite, self_signup, saml_jit
License Type	licenseType	No	paid, trial, community, dev
Access Type	accessType	No	any (default): Triggers a notification every time a user accesses the Enterprise Portal. first_for_license_type: Triggers a notification the first time that a customer with a specific license type accesses the Enterprise Portal. For example, if you select "Paid" for the License Type filter, then you will receive a notification the first time that a customer with a Paid license access the Enterprise Portal, even if they previously logged in when they had a Trial license. First Access for Selected License Type only tracks Enterprise Portal access events that occur after March 27, 2026.

JSON definition

{
  "eventType": "customer.ep_access_granted",
  "filters": {
    "licenseType": ["paid"],
    "accessType": "first_for_license_type"
  }
}

Enterprise Portal User Joined

When a user joins an Enterprise Portal customer.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
Customer	customerId	No	Any customer for the selected application
Access Method	accessMethod	No	invite, self_signup, saml_jit
License Type	licenseType	No	paid, trial, community, dev

JSON definition

{ "eventType": "customer.ep_user_joined", "filters": {} }

Instance events

note

Instance event notifications use the Instance Name if set. Otherwise, they use the Instance ID.

Instance Created

When a new instance sends its first check-in.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.created", "filters": {} }

Instance Ready

When a new instance's application status is Ready for the first time.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.ready", "filters": {} }

Instance Upgrade Started

When an instance begins upgrading to a new release version. This event fires when the Vendor Portal receives the first telemetry with a new release version, whether or not the application status is Ready.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.upgrade_started", "filters": {} }

Instance Upgrade Completed

When an instance's application status is Ready after upgrading to a new release version.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.upgrade_completed", "filters": {} }

Instance Version Behind

When an instance falls behind by a specified number of versions.

Filters

Filter	JSON key	Required	Description
Versions Behind	versionsBehind	Yes	Minimum number of versions behind to trigger the notification. Provide as a string (for example, "3").
Application	appId	No	Any application in your account
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.version_behind", "filters": { "versionsBehind": "3" } }

Instance Inactive

When an instance has not checked-in for 24 hours (declared "Inactive"). Air-gapped instances are excluded from this event type.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "instance.inactive", "filters": {} }

Instance State Duration

When an instance has been in a specific state (such as Unavailable or Degraded) for a specified duration.

The Instance State Duration event type requires you to specify the target state and duration threshold. Only one Instance State Duration event is allowed per subscription.

Filter	JSON key	Required	Options
State	state	Yes	ready, unavailable, degraded, updating, missing
Duration (minutes)	durationMinutes	Yes	"5", "10", "15", "30", "60", "120", "240", "480", "1440"
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

The state filter accepts one or more values as an array. The durationMinutes value must be provided as a string. The notification triggers when an instance has been in the specified state for at least the configured duration. If the instance recovers and later re-enters the monitored state, the notification can trigger again after the duration threshold is met.

JSON definition

{
  "eventType": "instance.state.duration",
  "filters": {
    "state": ["unavailable", "degraded"],
    "durationMinutes": "60"
  }
}

Instance State Flapping

When an instance is changing states frequently within a configured time window.

The Instance State Flapping event type requires you to specify the sensitivity of flapping detection:

Filter	JSON key	Required	Options
Minimum State Changes	minStateChanges	Yes	"3", "5", "10", "15", "20"
Time Window (minutes)	windowMinutes	Yes	"30", "60", "120"
Cooldown Period (minutes)	cooldownMinutes	No	"15", "30", "60", "120", "1440" (default: "60")
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

The numeric filter values (minStateChanges, windowMinutes, cooldownMinutes) must be provided as strings. The notification triggers when an instance accumulates the specified number of state changes within the time window. The cooldown period prevents repeated notifications for the same instance within the configured interval.

JSON definition

{
  "eventType": "instance.state.flapping",
  "filters": {
    "minStateChanges": "5",
    "windowMinutes": "60",
    "cooldownMinutes": "60"
  }
}

Custom Metric Threshold Reached

When a custom metric value reported by an instance meets a configured threshold condition.

The Custom Metric Threshold Reached event type requires a metric name, comparison operator, and notification frequency. You can include only one Custom Metric Threshold Reached event per subscription.

Filters

Filter	JSON key	Required	Description
Metric Name	metricName	Yes	The name of the custom metric to monitor
Operator	operator	Yes	Comparison operator. The operators available depend on the metric type. For more information, see Available operators.
Threshold Value	thresholdValue	Conditional	Required for all operators except is_true, is_false, exists, and not_exists. Provide as a string.
Frequency	frequency	Yes	Controls how often you receive the notification. For more information, see Frequency options.
Application	appId	No	Any application in your account
Customer	customerId	No	Any customer for the selected application

Available operators

The available operators depend on the type of metric value:

Metric Type	Available operators (JSON value)
Number	gt (greater than), gte (greater than or equal), lt (less than), lte (less than or equal), eq (equals), neq (does not equal), exists, not_exists
Boolean	is_true, is_false, eq (equals), neq (does not equal), exists, not_exists
String	contains, starts_with, ends_with, eq (equals), neq (does not equal), exists, not_exists

Frequency options

The following frequency options control how often the notification triggers:

Frequency	JSON value	Behavior
Send Once	once	Notifies the first time the metric meets the threshold. Does not notify again until the condition clears and the metric meets the threshold again.
When Changed	when_changed	Notifies when the metric meets the threshold and its value has changed since the last notification.
Each Time	each_time	Notifies every time a metric report meets the threshold condition.

JSON definition

{
  "eventType": "instance.custom_metric_threshold_reached",
  "filters": {
    "metricName": "error_rate",
    "operator": "gt",
    "thresholdValue": "0.05",
    "frequency": "when_changed"
  }
}

Release events

Release Created

When a new release is created.

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application

JSON definition

{ "eventType": "release.created", "filters": {} }

Release Promoted

When a release is promoted to a channel.

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application
Channel	channelId	No	Filter to one or more channels

JSON definition

{ "eventType": "release.promoted", "filters": { "channelId": ["channel1a2b3c4d"] } }

Release Demoted (Unpublished)

When a release is demoted from a channel.

Filters

Filter	JSON key	Required	Description
Application	appId	No	Filter to a specific application
Channel	channelId	No	Filter to one or more channels

JSON definition

{ "eventType": "release.unpublished", "filters": {} }

Release Build Failed

When a release build fails for a release on a channel.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
Channel	channelId	No	Any channel for the selected application

JSON definition

{ "eventType": "release.build_failed", "filters": { "appId": "app1a2b3c4d" } }

Release Assets Downloaded

When a customer pulls a release asset (Helm chart, Embedded Cluster bundle, or proxy registry image). Each individual asset pull triggers one Release Assets Downloaded event.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application
License Type	licenseType	No	paid, trial, community, dev
Asset Type	assetType	No	helm_chart, embedded_cluster_bundle, proxy_image
Pull Type	pullType	No	any (default): Triggers a notification on every asset pull. first: Triggers a notification only the first time that a customer pulls a release asset. first_for_license_type: Triggers a notification the first time that a customer pulls a release asset with the selected license type. For example, if you select "Paid" for the License Type filter, you will receive a notification the first time that a customer pulls a release asset using a Paid license, even if the customer had previously pulled assets using a Trial license. For customers who pulled software before March 18, 2026, the Vendor Portal applies is_first_customer_pull: false on all subsequent pulls. Also, First Pull for Selected License Type only tracks asset pulls that occur after March 27, 2026.

JSON definition

{
  "eventType": "release.asset_downloaded",
  "filters": {
    "assetType": "helm_chart",
    "pullType": "first_for_license_type",
    "licenseType": ["paid"]
  }
}

Support events

Support Bundle Uploaded

When a support bundle is uploaded.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "support.bundle.uploaded", "filters": {} }

Support Bundle Analyzed

When a support bundle analysis is completed.

Filters

Filter	JSON key	Required	Options
Application	appId	No	Any application in your account
License Type	licenseType	No	paid, trial, community, dev
Channel	channelId	No	Any channel for the selected application
Customer	customerId	No	Any customer for the selected application

JSON definition

{ "eventType": "support.bundle.analyzed", "filters": {} }